Mission Operations Coordinator, Houston (Overnight Shift)

Mission Operations Coordinator, Houston (Overnight Shift)Texas - Depot 2Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that's why we're building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected.About the RoleOur team is looking for a Mission Operations Coordinator to schedule, coordinate and optimize allocation decisions across multiple operational missions and geographies to meet Nuro's challenging goals. As a key part of the Mission Operations team you will be required to use your independent judgment on a daily basis in responding to the dynamic nature of will be responsible for understanding operations plans and translating that into a schedule, optimizing allocation as things change; support a group of drivers to meet team and program goals; respond to and handle emergency and troubleshooting situations with composure and lead continuous improvement projects to automate processes. You will work closely with cross functional stakeholders within operations and with other teams to ensure the team's work remains a valuable part of the company's metrics.About the WorkScheduling & Coordinating:Overall understanding of Nuro's fleet operations and team capacities by geographiesCoordinate a full shift of fleet operations (testing, manual data collections and documenting shift activities) across multiple geographies; use independent judgment on a daily basis to course correct and re-optimize to maximize productivityTranslate the weekly plan into a schedule (with daily operator assignments) and ensure execution to plan; capture plan vs actual and provide insights on deviationsEnsure procedures are followed and checklists completed consistently with proper escalation procedures as necessaryUpdate and publish daily shift reports and hand off notesAct as customer support for commercial deliveries by interacting with merchant and customers along with supporting on-road operations and escalating issues to appropriate partiesExecute other tasks as assigned by the managerTroubleshooting & Emergency Response:Act as the initial point of escalation for troubleshooting of all technical and software related issuesAct as the initial point of escalation for any emergency situations; handle situations with composureEffectively communicate with operators in the field and respond as neededProgram Management:Drive Mission Operations workflow optimization & automation efforts by working closely with the Sr. Manager of On-Road Operations and other key stakeholdersDrive planning workflow optimization by synthesizing data and driving plan vs actual insightsLead certain initiatives within the team to ensure communication and alignment to processes and policiesAbout You1 year of resource planning, allocation, optimization, reporting, etc. ideally in fleet management, autonomous driving and or robot operations/logisticsAbility to implement a schedule of operating times for the assigned shift including, but not limited to, working on shift rotationsAbility to synthesize and work with data to drive insights into operations for other teams to leverage - comfortable with sheets, data studio, LookerAbility to work independently to solve problems and resolve issuesAbility to work in a fast paced dynamic environment with a willingness to help out where neededExceptional interpersonal and communication skillsAbility to remain flexible with the changing needs of the business as well as schedule changesBonus Points:2+ years experience in resource planning, allocation and optimization2+ years of experience in the AV/ delivery industryBA/BS degree or equivalent practical experienceAt Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $55,800 and $75,390 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.