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I+S Sales Support Manager

univar solutions usaDublin, OH

2 days ago

Occupations

Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelFirst-Line Supervisors of Non-Retail Sales Workers

Industries

Administrative Management and General Management Consulting ServicesComputer Systems Design ServicesOther Management Consulting Services

$100,000 per year

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About the role

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Primary Purpose TheI+S Sales Support Manageris responsible for enabling profitable growth and sales effectiveness through operational excellence, commercial support, team leadership, and continuous improvement. This role provides strategic and operational leadership for the Sales Support function, ensuring the effective execution of sales enablement activities, commercial processes, and customer-facing support functions that drive business objectives and enhance the overall customer experience. As a strategic partner to the business, theI+S Sales Support Managercollaborates closely with Sales, Customer Solutions, Product Management, Pricing, Purchasing, Supply Chain, and other key stakeholders to support revenue generation, resolve complex business challenges, improve commercial processes, and accelerate growth initiatives. The role leverages sales, operational, and financial performance metrics to identify opportunities, influence decision‑making, and improve business outcomes. This partnership-driven approach enables the Sales organization to focus on customer acquisition, retention, and profitable growth. TheI+S Sales Support Manageris accountable for team performance, including sales support execution, commercial process effectiveness, productivity, service levels, issue resolution, data quality, and support of financial objectives. This includes leading and developing employees, establishing team priorities, optimizing resource allocation, driving operational efficiencies, and ensuring accountability for business results while maintaining a strong focus on customer and sales partner success. As a leader within the Customer Solutions organization, theI+S Sales Support Managerchampions a culture of accountability, collaboration, customer-centricity, and continuous improvement. Through strong leadership, trusted partnerships, and effective cross-functional engagement, this role builds credibility across the organization, supports long‑term business growth, and ensures the consistent delivery of high-quality commercial support that enables sales success and drives sustainable business performance.
WHAT YOU'LL DO: Lead and execute the Sales Support strategy, including sales enablement, commercial process execution, operational excellence, workforce planning, and team performance management. Monitor and improve operational performance through service metrics, scorecards, quality reviews, and performance analytics to ensure achievement of business objectives. (30%) Provide business insights, sales intelligence, and analytical support to identify growth opportunities, resolve operational challenges, and enable profitable growth. (30%) Serve as a trusted partner and advocate for Sales and customers by managing key relationships, resolving escalations, and delivering value-added support that drives customer retention and sales success. Identify, prioritize, and implement enhancements to Sales Support processes, systems, tools, and reporting capabilities to improve productivity, commercial effectiveness, and the customer experience. (20%) Manage and develop a high-performing Sales Support team through talent acquisition, onboarding, coaching, performance management, employee engagement, and career development. Foster a culture of accountability, collaboration, continuous improvement, and customer-centricity while driving operational excellence and business results. (20%) Key Stakeholders: Customer Solutions Sr. Director - Immediate Supervisor Customer Solutions Leadership - Reports Within This Organization Customer Solutions Shared Resources - Customer Experience Sales - Customer Experience Product Management - Customer Experience Shared Services Functions - Customer Experience Supply Chain Functions - Customer Experience Master Data - Customer Experience Financial Responsibility: Authority To Release $100,000 In Credits and Debits Supervisory Responsibility: Directly Responsible For Sales Support Supervisors
WHAT YOU'LL NEED: 6-8 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service/sales and customer support transformation preferred Bachelor's degree preferred; not required
Specialized Knowledge/Skills: Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook Strong SAP skills and experience utilizing business systems and customer service platforms to support Proven ability to lead complex, cross-functional projects, programs, and strategic initiatives while driving results across multiple enterprise functions Strategic mindset with the ability to translate vision into actionable plans and measurable results Demonstrated leadership, initiative, and execution skills with a strong focus on accountability and delivering outcomes Demonstrated success collaborating with diverse stakeholders and influencing outcomes across a broad spectrum of business priorities Experience leading, coaching, and developing high-performing teams to achieve operational goals, service objectives, and business outcomes Proven ability to build credibility, influence decision-making, and drive alignment across all levels of the organization. Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously Strong business, financial, and operational acumen with the ability to connect business drivers to customer and organizational results Adaptable and resilient in a fast-paced, evolving environment with changing business priorities and competing demands Excellent communication and presentation skills, with the ability to effectively engage frontline employees, cross-functional teams, senior leaders, and executive stakeholders Effective management capabilities with experience leading organizational transformation and driving adoption of new processes, technologies, and ways of working Exceptional analytical, problem-solving, and decision-making capabilities
Competencies: The successful candidate will show advanced capability in the following competencies: Strategic Execution Operational Excellence Communication and Executive Presence Project and Change Management Customer Advocacy Analytical and Business Acumen Cross-Functional Collaboration and Influence People Leadership and Talent Development WHERE YOU'LL WORK:This is a hybrid opportunity that requires 3 days in office. Univar Solutions is a leading, global distributor of chemicals and ingredientsessential to the safety, health, and wellbeing of our daily livesfrom life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than9,500 employeessupport our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! We offer aTotal Rewards packagethat includes market aligned pay and incentives as well as a diverse benefits offering tosupport our employees' physical, emotional, and financial wellbeing. Univar Solutions supportssustainable solutionsfor the world around us so that we can do our part tohelp keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com.

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JOB OVERVIEW

Salary

$100,000 per year

Experience level

Lead

Location

Dublin, OH

Occupation

Sales Managers

Industry

Administrative Management and General Management Consulting Services

Posted

2 days ago

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