Client Services Manager Job at Brown and Caldwell in austin

Responsibilities: Define and lead enterprise-level growth strategies for clients Shape client business cases across multiple service lines and geographies Drive expansion into adjacent services and new markets Lead large, complex portfolios with significant revenue and risk exposure Balance growth, margin, retention, and service diversification Partner with executive leadership to calibrate strategic account performance Lead mature, multi-disciplinary CSTs with enterprise visibility Align Area, Market, and Service Line leadership around unified client strategy Develop next-generation CSM talent through coaching and sponsorship Maintain executive-level relationships across the client organization Anticipate shifts in political, regulatory, and funding environments Position BC as a strategic advisor beyond project delivery Serve as Sales Leader for major strategic pursuits Influence enterprise resource allocation for key accounts Flexibility to adapt and execute various additional assignments

Key requirements: Typically minimum 15 years of experience in environmental engineering and consulting with marketing and business development Bachelor’s degree in engineering, science, business, sales, or equivalent experience Preferred Professional Engineer registration in Texas Experience in water/wastewater consulting with progression in business development and project delivery (treatment, collections, water distribution) Executive-level relationship development Strategic planning and communication Negotiation and facilitation Ability to translate client drivers and market dynamics into growth plans Go/no-go decision making and pursuit strategy development Portfolio management and governance frameworks