Lead Research Specialist
virtual vocationsNew York, NY
Lead Research Specialist
virtual vocationsNew York, NY
8 days ago
Industries
Marketing Research and Public Opinion PollingResearch and Development in the Social Sciences and HumanitiesTelemarketing Bureaus and Other Contact CentersAbout the role
To support operational excellence, the full-time remote Lead Research Specialist will research and resolve complex member issues, provide guidance on documentation and communication, and contribute to process improvements and reporting.
Key responsibilities:
Apply advanced knowledge to evaluate and resolve complex or sensitive cases, ensuring compliant decision-making
Serve as a subject matter expert by guiding research strategies and documentation standards
Identify opportunities for process improvements and support initiatives that enhance case handling effectiveness
Required qualifications:
High School diploma or equivalent GED
4 years of work experience in customer service, benefit plans, grievances, or appeals
Must be eligible to work in the United States without the need for work visa or residency sponsorship
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JOB OVERVIEW
Experience level
Senior
Location
New York, NY
Occupation
Labor Relations Specialists
Industry
Marketing Research and Public Opinion Polling
Posted
8 days ago
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