Collections Representative (Remote SA/LATAM)

Key Responsibilities: Multi-Channel Outreach: Conduct daily follow-ups via phone, text, and email to default borrowers to secure payment resolutions. Negotiation & Structuring: Use company scripts and guidelines to resolve payment friction and establish realistic workout plans. CRM & Pipeline Tracking: Log every touchpoint, note, and promise-to-pay date accurately in our system. Strategy & Coaching: Work closely with your Collections Manager to review call recordings, adjust outreach tactics, and escalate accounts when necessary.

What We're Looking For: Strong Communicators: Persuasive, confident on the phone, and composed under pressure. South Africa Candidates: Fluent, professional written and spoken English. LATAM Candidates: Fully bilingual in English and Spanish (written and spoken).Grit & Problem-Solving: High cognitive ability, sharp reasoning, and the persistence to hit recovery targets. Coachability: Eager to learn via our 6-week training program and stick to proven outreach cadences and scripts. Technical & Home Office Setup Quiet home office environment Reliable high-speed internet & noise-canceling headset For South Africa Candidates: Power backup solution (Inverter/UPS) is required to ensure uptime during load shedding.