Senior Intraday Workforce Optimization Specialist

Inspira Financial Trust, LLC is seeking a Workforce Management Specialist to optimize intraday scheduling and staffing for multi-department contact center operations. You will monitor real-time performance, forecasted results, and coordinate with operations to adjust staffing accordingly. The role emphasizes data-driven decisions, vendor coordination, and timely reporting to leadership, with a focus on improving efficiency and service levels in a fast-paced environment.