Remote ServiceNow System Administrator

What You’ll Do: • Support the initial configuration and operationalization of Service Now instances across development, test, staging, and production environments, including platform settings, plugins, properties, user/group structures, and administrative standards.• Manage, configure, and maintain Service Now instances to ensure platform availability, performance, stability, security, and supportability.• Prepare and support Service Now instance clones, upgrades, health checks, patching, release activities, and other advanced platform administration activities.• Establish and administer controlled promotion of configuration changes between environments using approved Service Now deployment mechanisms and change processes.• Manage activation and configuration of Service Now plugins and platform capabilities in accordance with architecture, security, licensing, and governance requirements.• Monitor instance health, platform performance, diagnostics, scheduled jobs, logs, integrations, and technical debt; identify and remediate platform health findings.• Provide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage for Service Now-related requests and issues.• Help establish and enforce Service Now platform governance, including configuration standards, naming conventions, administrative procedures, development controls, environment management, and release processes.• Review proposed platform changes for alignment with Service Now architecture, security, governance, and configuration standards.• Maintain platform configuration records, administrative SOPs, environment diagrams, access matrices, operational runbooks, and other governance documentation.• Support change management processes, including CAB and RFC activities, in alignment with VA governance requirements.• Ensure Service Now configurations and connected technologies adhere to applicable VA TRM-approved technologies and standards.• Configure and maintain Service Now users, groups, roles, ACLs, and role-based access controls using least-privilege and separation-of-duties principles.• Support Service Now security controls, including authentication/SSO integrations, MFA dependencies, encryption, audit logging, privileged access, and secure configuration standards.• Establish and maintain controls for service accounts, privileged accounts, API credentials, certificates, and secrets, including access reviews and credential rotation.• Configure and maintain auditing, transaction logging, access logging, and supporting evidence required for security assessments and Authority to Operate (ATO) activities.• Support compliance with applicable VA cybersecurity policies, FISMA, NIST 800-53, Zero Trust principles, and VAAR/FAR requirements.• Partner with ISSOs and cybersecurity personnel on vulnerability remediation, POA&M updates, continuous monitoring, audit readiness, STIGs, CIS benchmarks, and secure configuration baselines.• Support Service Now integration with enterprise identity services, including Active Directory and Microsoft Entra ID.• Support and administer Service Now integrations using MID Servers, APIs, integration accounts, connection aliases, credentials, and endpoints.• Coordinate with VA cloud, network, database, identity, and infrastructure teams on dependencies affecting platform availability, security, disaster recovery, and continuity of operations.• Diagnose and resolve Service Now platform, integration, authentication, and application issues using system logs, transaction logs, scheduled job history, integration logs, and platform diagnostic capabilities.• Provide Tier 2/3 support for Service Now incidents, service requests, and escalations.• Collaborate with developers, architects, Dev Ops engineers, cybersecurity teams, network teams, and VA stakeholders to resolve cross-functional technical issues.• Participate in Agile ceremonies and contribute to iterative delivery cycles.• Recommend opportunities to improve platform performance, modernization, operational efficiency, security posture, and technical debt.

What We’re Looking For: • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field or equivalent relevant professional experience.• 5+ years of system administration or platform administration experience within enterprise or federal environments.• 3+ years of hands-on Service Now platform administration experience.• Demonstrated experience configuring Service Now users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and platform security controls.• Experience supporting Service Now implementations or initial platform setup across development, test, staging, and production environments.• Hands-on experience with Service Now instance upgrades, clones, health checks, release management, and configuration promotion.• Experience establishing or operating within a Service Now platform governance model, including configuration standards, change controls, and administrative procedures.• Knowledge of Service Now security architecture, least-privilege access design, audit logging, privileged access, and secure integration practices.• Experience supporting SSO and identity integrations, preferably with Active Directory and/or Microsoft Entra ID.• Knowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities.• Experience documenting platform configurations, administrative procedures, security controls, and operational standards.• Strong Service Now troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities.• Experience supporting VA, DoD, HHS, or other federal agencies is strongly desired.• Excellent communication and collaboration skills with the ability to work effectively across technical, cybersecurity, program, and government stakeholder teams.

Nice to Have: • Service Now Certified System Administrator (CSA) certification.• Additional Service Now certifications such as Certified Application Developer (CAD) or relevant implementation certifications.• Experience supporting VA systems and environments, including IAM and TRM-approved technologies.• Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, or other relevant technical certifications.• Experience with automation tools such as Power Shell, Bash, or Ansible.• Experience supporting cloud operations and modernization initiatives. What’s in it for you? The opportunity to support high visibility federal missions in IT and healthcareA culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your familyA career path that rewards ambition and performance If you’re ready to push boundaries, sharpen your skills, and join a team that is passionate about building what’s next, we’d love to meet you. Apply today and let’s build a future together! LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.