VP, IVR & Voice Tech - Telephony Strategy Leader
new york life insurance companyTampa, FL
VP, IVR & Voice Tech - Telephony Strategy Leader
new york life insurance companyTampa, FL
yesterday
Occupations
Computer and Information Systems ManagersGeneral and Operations ManagersInformation Technology Project ManagersIndustries
Direct Life Insurance CarriersTelephone Answering ServicesTelemarketing Bureaus and Other Contact CentersAbout the role
New York Life Direct is seeking a Corporate Vice President to lead the IVR Technology function, overseeing telephony platforms and customer experiences across the Direct business. You will collaborate with Enterprise Technology and Direct IT to translate business needs into actionable work, monitor performance metrics, and advance a future-ready voice capabilities roadmap that improves operational efficiency and customer outcomes.
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JOB OVERVIEW
Experience level
Manager
Location
Tampa, FL
Occupation
Computer and Information Systems Managers
Industry
Direct Life Insurance Carriers
Posted
yesterday
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