Customer Insights Lead - Customer Panel

What you'll be doing: Responsible for the day-to-day management of our new Customer Panel programme, which will encompass the running of strategic research projects at both large and small-scale. Work closely with our panel agency on an ongoing basis to run an effective customer panel ensuring we maintain engagement and have an effective ongoing recruitment programme into the panel. Working directly with internal stakeholders (to Manager and Director level), to deliver effective qual and quant research insights that answer our key business challenges clearly, succinctly and at speed. Be the overall Customer Panel champion within the organisation, promoting the benefits of the panel across all areas of the business, building strong stakeholder relationships across various teams to utilise the customer panel to answer key business questions, including (but not limited to) areas such as Product Development, UX, Marketing, Digital etc. Work with our agency partner to understand the various technical aspects of the panel platform. What you'll have: A passion for research and a genuine interest in understanding customer behaviour and preferences. Previous experience and knowledge of research methodologies and techniques, including survey writing and data analysis. Previous experience running a customer panel is preferred but not essential. Strong written and verbal communication skills, with the ability to craft clear, concise, and engaging reports for stakeholders of varying seniority levels and present them effectively.#LI-Hybrid Careers With UsCommercial Teams Careers Dept MarketingCareers Team Customer Experience : Leeds City Centre : Fixed Term : Full Time