Freight Coordinator/Receptionist

Position Summary: The Freight Coordinator/Receptionist is responsible for providing professional front-office support while assisting with the coordination and administration of inbound and outbound freight activities. This position serves as a welcoming first point of contact for visitors, vendors, contractors, drivers, customers, and employees while providing administrative support to shipping, receiving, purchasing, production, and other internal departments.

Essential Duties and Responsibilities: Reception and Front Office Support Answer, screen, and route incoming telephone calls in a professional and courteous manner. Greet and direct visitors, customers, vendors, contractors, and drivers. Receive and distribute incoming mail, packages, and deliveries. Assist visitors and drivers with sign-in, directions, and appropriate facility contacts. Maintain visitor and driver logs and follow established security and safety procedures. Assist with scheduling meetings, appointments, and other administrative activities. Freight and Shipping Support Schedule and coordinate all inbound and outbound shipments with carriers, customers, suppliers, and internal departments. Select carriers and transportation methods based on service requirements, cost, and delivery schedules. Prepare and distribute shipping and receiving schedules and transportation plans. Monitor shipment status and proactively address delays, shortages, or transportation issues. Administrative and Departmental Support Enter and maintain information in company systems, spreadsheets, and records. Prepare routine reports, correspondence, and other administrative documents. File and maintain records in accordance with company procedures. Communicate effectively with employees, customers, vendors, carriers, and other business contacts. Assist production, purchasing, customer service, shipping, and receiving departments with administrative needs. Support company meetings, projects, and special assignments as needed. Maintain confidentiality of company, customer, and employee information. Follow all company safety, quality, and administrative policies and procedures. Serve as a communication link between the front office and internal departments. Assist with responding to routine customer and vendor inquiries. Escalate questions, concerns, or issues to the appropriate department or supervisor. Promote a positive and professional image of the company through all telephone, email, and in-person interactions. Required Skills/Abilities: Strong written and verbal communication skills Excellent problem-solving skills and a proactive approach. Ability to complete job responsibilities with minimal supervision. Ability to function effectively in a fast paced and, at times, stressful environment. Proficient with Microsoft Office. Organizational skills and attention to detail are both critical for this position. Will be expected to complete assignments and tasks with both thoroughness and accuracy. Excellent time management skills with a proven ability to meet deadlines and deal effectively with conflicting priorities. Carrier Management Develop and maintain relationships with transportation providers and freight brokers. Obtain and evaluate freight quotes to ensure competitive pricing. Monitor carrier performance, including on-time delivery, service quality, and freight costs. Resolve transportation disputes, delivery discrepancies, and freight claims. Assist with negotiating freight rates and transportation contracts. Inventory and Production Support Coordinate shipping priorities with production scheduling and customer service teams. Work closely with shipping and receiving personnel to ensure efficient material flow. Monitor inventory availability to support shipment requirements. Communicate transportation constraints that may impact production schedules or customer deliveries. Analyze freight costs and identify opportunities for cost reduction. Prepare daily, weekly, and monthly transportation reports. Support continuous improvement initiatives within logistics operations 2+ years of experience in an administrative position, with experience in freight coordination preferred Associate's degree in a related field preferred. work hours 6:00 a.m. - 2:30 p.m. Monday - Friday.