Lead Field Service Technician

Overview: Recognized by Clarivate, Forbes, the Human Rights Campaign, and Military Friendly® for innovation, workplace excellence, inclusion, and veteran support. A global building automation and industrial technology company with 100+ years of history, 25,000+ patents, and 7,000+ engineers, operating across 70+ countries and 4 major business areas. Its technologies support industries including buildings, manufacturing, healthcare, data centers, and utilities worldwide.

Benefits: 401(k) match: Employer matches 87.5% of the first 8% of eligible pay, up to 7% of base salary; generally fully vested after 3 years. Education support: Up to $5,250/year for eligible undergraduate programs and $7,500/year for graduate programs. Paid parental leave: 8 weeks (40 business days) for birth, adoption, or foster-care placement.

Paid time off: 56 hours of paid sick time annually, plus vacation and 12 paid holidays. Health coverage: Medical, dental, and vision plans, including an HSA-eligible medical option and 100% in-network preventive care.

HSA & FSA: Tax-advantaged accounts for eligible healthcare, dental, vision, and dependent-care expenses. Disability coverage: Short-Term Disability provides 100% of base pay for up to 8 weeks, then 70% through week 26; Long-Term Disability provides 60% of base pay after Short-Term Disability. Employee support: Company-paid with 8 sessions per issue per year, plus health and wellness resources. Employee support: Company-paid Employee Assistance Program with 8 sessions per issue per year, plus health and wellness resources. Insurance & discounts: Company-paid basic life insurance of 1× annual base pay, Accidental Death & Dismemberment coverage, Business Travel Accident Insurance, and employee discounts. Benefits may vary by location, position, employee classification, and eligibility.

Qualifications: Proven experience in field service roles with leadership responsibilities in building automation, fire systems and access controls. Strong technical knowledge of building automation systems, including sensors, control systems, and energy management technologies. Proficiency in troubleshooting, maintenance, and repair of complex technical equipment in the field environment. Experience with service management tools and software to document and track service activities efficiently. Ability to lead a team effectively while managing multiple priorities and ensuring high-quality service delivery.

Responsibilities: Lead and mentor field service technicians to ensure quality and timely service delivery. Perform advanced troubleshooting, maintenance, and repair of building automation systems, fire systems and access controls. Coordinate with cross-functional teams to optimize service operations and resolve complex technical issues. Ensure compliance with company policies, safety standards, and regulatory requirements during field operations. Maintain accurate service records and provide detailed reports on service activities and outcomes.