Support Technician

What You’ll Do: Provide desktop, software, and basic network support for a variety of clients Support and assist with administration of Microsoft cloud and domain-controlled environments, including Microsoft 365, Azure AD (Entra ID), on-prem Active Directory, and hybrid setups Create and manage user accounts, permissions, and device access Troubleshoot login, access, and connectivity issues across cloud and on-prem systems Assist with Google Workspace administration and user support Troubleshoot and repair hardware, software, and network issues Work remotely from home and travel regularly to client sites in Walworth County and surrounding areas Collaborate closely with a System Architect and experienced team members Participate in an on-call rotation as needed This role works in a mix of cloud-only, on-premises, and hybrid environments and offers hands-on experience managing all three.

What We’re Looking For: A genuine interest in IT and technology Training or education in IT support concepts (formal work experience is preferred but not required) Familiarity with Microsoft cloud and domain environments such as Microsoft 365, Azure AD / Entra ID, and Active Directory Understanding of basic networking concepts (firewalls, switches, gateways, VLANs) General knowledge of Google Workspace Willingness to learn, adapt, and grow in a fast-paced environment Strong communication skills and a customer-focused mindset Location & Travel Requirements Must be located in Wisconsin within approximately 30 miles of Sharon, WI Some flexibility for relocation timing may be considered Regular travel to client sites in Walworth County and surrounding areas Valid driver’s license and reliable vehicle required Schedule & Work Environment Full-time, salaried position Typical hours are 8:00 AM – 5:00 PM, with some flexibility Occasional on-call responsibilities to support client needs No centralized office — work from home and at client locations Pay & Benefits Salary range: $40,000–$50,000 Medical, dental, and vision insurance Employer-matching 401(k) 10 days of paid time off per year (prorated during first year) Company-provided laptop Additional Informatione Background check required due to work with schools and municipal clients If you’re looking for a role where you’ll gain real experience working with both cloud and domain-based systems while growing alongside a small, motivated team, we’d love to hear from you.