IT Support Engineer

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support: Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications. Resolve incidents and upgrade different types of software and hardware. Address issues with printers, copiers, and scanners. Support and configure Windows Server. Assist users with logged IT-related incidents. Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible. Escalate incidents to other support teams when necessary. Accurately record, update, and document requests using the IT service desk system. Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately. Equipment and Asset Management: Install and configure new IT equipment. Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals. Assist with the reconciliation of assets within the management system for accurate inventory. Communication and Collaboration: Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels. Proactively complete other duties as assigned.