Customer Experience Leader: Escalations & Key Accounts
carrier globalCharlotte, NC
Customer Experience Leader: Escalations & Key Accounts
carrier globalCharlotte, NC
today
Occupations
Customer Service RepresentativesSales ManagersFirst-Line Supervisors of Non-Retail Sales WorkersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Support Activities for TransportationNonscheduled Chartered Passenger Air TransportationAbout the role
Carrier Global Corporation is seeking a Customer Experience Manager to lead the end-to-end post-sales experience for top accounts. You will drive cross-functional alignment with Order Management, Customer Service, Operations, and other partners, acting as the primary escalation leader and trusted customer advocate.
Travel up to 25% is required as you engage with customers across the US to resolve issues, promote self-service tools, and implement process improvements that boost satisfaction and
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JOB OVERVIEW
Experience level
Senior
Location
Charlotte, NC
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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