Director of Operations

What You’ll Be Doing: As Director of Operations, you will provide strategic and hands‑on leadership to the hotel’s operational departments, with a particular emphasis on Food & Beverage and Rooms. You will work closely with department leaders to improve guest satisfaction, strengthen service delivery, achieve financial and productivity goals, and ensure consistent execution of Marriott and hotel standards. You will analyze operational and financial performance, identify trends and opportunities, develop action plans, and follow through to ensure results. You will also play an important role in developing our leadership team, strengthening communication and accountability, supporting associate relations, and creating a culture where both guest service and business performance are priorities. This position serves as a key partner to the General Manager and will be highly visible throughout the hotel, particularly during periods of high occupancy, group and convention activity, significant Food & Beverage events, and other critical operating periods. What You Should Bring to the Table: Strong operational leadership experience in afull-service hotel environment Significant previous Food & Beverage leadership experience Previoussenior-level hotel leadership experience, such as Director of Operations, Director of Food & Beverage, Director of Rooms, Hotel Manager or comparable role Previous Marriott-branded hotel experience A strong commitment toguest service and service recovery Demonstrated ability to driverevenue, profitability, productivity and expense management Strong understanding of hotel financial statements, forecasting, budgeting and operational metrics Proven ability tolead and develop department heads and other leaders Strong associate relations skills and a commitment to building an engaged, accountable and respectful workplace Excellent communication, organization, problem-solving and decision-making skills The ability to balance strategic leadership with a willingness to be highly visible and engaged in the operation We offer excellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!

Qualifications: Proven ability to lead and develop department heads and other leaders Experience

Preferred: 2 years: Proven ability to lead and develop department heads and other leaders

Preferred: 1 years: Guest Service and Service Recovery

Preferred: 1 years: Marriott-branded hotel

Preferred: 2 years: Food and Beverage Leadership

Preferred: 1 years: Full-Service Hotel Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Source: Crescent Hotels & Resorts