About the role

Job Description
Position Summary: The Inventory Operations Specialist is responsible for the accuracy, availability, and operational readiness of all agency inventory. This role owns day-to-day inventory execution including case fulfillment, returns processing, cycle counts, inventory audits, and system reconciliation. The Inventory Operations Specialist plays a critical role in supporting field sales, maximizing inventory efficiency, and ensuring compliance with corporate inventory standards through disciplined processes and data accuracy.
Core Responsibilities:
  • Inventory Fulfillment & Logistics
  • Coordinate and execute inventory requests to support scheduled cases and field needs
  • Assess inventory availability and determine appropriate allocation strategies
  • Pull, stage, ship, or digitally transfer inventory as required
  • Communicate fulfillment status and changes to sales teams in real time
  • Inventory Returns & Processing
  • Manage post-case inventory returns, including tray and bin audits
  • Identify, document, and resolve missing or damaged inventory
  • Ensure accurate digital reconciliation of returned inventory
  • Maintain loaner tray accountability and timely returns
  • Inventory Audits & Reconciliation
  • Perform routine cycle counts and discrepancy investigations
  • Execute monthly expiring inventory reviews and removal processes
  • Support annual agency and team-level inventory audits
  • Ensure records accurately reflect physical inventory locations and status
  • Cross-Functional Collaboration
  • Partner closely with Operations team, field Sales teams, and Sales Leadership
  • Provide clear communication regarding inventory risks, shortages, and discrepancies
  • Support inventory planning for new product launches and demand increases
  • Escalate issues according to defined service levels and governance standards- Communicates with relevant corporate or external parties as needed
  • As NeededPlace orders for new inventory by request or as demand changes
  • Build new trays and/or bins as new inventory is procured
  • Run inventory reports to investigate inventory discrepancies
  • Travel to site locations to support both Agency and team-level inventory audits
  • Tools & Systems
  • Inventory Scanners – Cycle counts and audits
  • Microsoft 365 – Outlook, Excel, Teams for communication and reporting
  • Reporting & Collaboration
  • Reports directly to the Director of Operations
  • Works closely with Sales teams, Sales Managers, Operations leadership, and the Agency OwnerServes as a key operational partner ensuring inventory readiness for revenue-generating activity

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JOB OVERVIEW

Experience level

Mid

Location

Columbia, MD

Occupation

Shipping, Receiving, and Inventory Clerks

Industry

Used Merchandise Retailers

Posted

4 days ago

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