Strategic Customer Success Manager (Fully Remote)

Key Responsibilities: Develop and execute strategic success plans aligned with customers' key business objectives. Build strong relationships with C-level executives, IT teams, and operational leaders. Identify expansion opportunities and collaborate with Sales to drive upsells and cross-sells.

Experience & Skills: 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting. Proven ability to manage Enterprise/Strategic accounts (ACV of $100K+). Excellent communication and analytical mindset for data-driven decision-making. Medical, dental, and vision insurance. Paid time off and 401(k). Connecteam Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.