Skip to main content
Johnson Jobs

Automotive Repair Service Writer Service Advisor

inside car guysNewbury Park, CA

8 days ago

Occupations

Automotive Service Technicians and MechanicsWriters and AuthorsAutomotive Body and Related Repairers

Industries

General Automotive RepairSpecialized Automotive RepairAll Other Automotive Repair and Maintenance
APPLY NOW (opens in a new tab)

About the role

Benefits:
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Company/Position Overview We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment.
Responsibilities:
  • Deliver superior customer service as the first point of contact for service customers
  • Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs
  • Provide exceptional customer service that delivers repeat business
  • Accurately document customer concerns and vehicle symptoms
  • Create, manage, and update repair orders
  • Communicate vehicle diagnostics and repair needs clearly to technicians
  • Explain recommended repairs and maintenance services to customers
  • Upsell necessary and recommended repairs and preventative maintenance ethically
  • Provide timely status updates throughout the repair process
  • Coordinate with technicians, vendors, and customers to ensure smooth workflow
  • Schedule, confirm, and follow up on service appointments
  • Maintain a professional appearance, positive attitude, and high energy level
  • Multitask efficiently in a fast-paced automotive repair environment
Qualifications:
  • Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician
  • Strong automotive repair knowledge and technical understanding
  • Excellent communication, sales, and customer service skills
  • Proven service sales ability
  • Proven ability to maintain 5-star customer satisfaction ratings
  • Experience working with repair shop management software
  • Comfortable using computers, texting, and digital communication tools
  • Ability to work effectively in a team-oriented, process-driven environment
  • Familiarity with diagnostic and testing equipment
  • High school diploma or equivalent
  • Energetic, positive team player, and reliable

Matching similar jobs

JOB OVERVIEW

Experience level

Mid

Location

Newbury Park, CA

Occupation

Automotive Service Technicians and Mechanics

Industry

General Automotive Repair

Posted

8 days ago

Tired of running searches?

Rank the roles you'd take once, and matches like these arrive on their own.

CREATE PROFILE (opens in a new tab)