Director, Customer Enablement & Onboarding

Opiniion is seeking a Director of Customer Enablement to lead onboarding, training, support, and review operations from a scalable, process-driven perspective. Reporting to the Chief Experience Officer, you will define ownership across cross-functional workflows and build a strong leadership bench for on-site and offshore teams. You will own hiring, establish QA programs, and drive data-informed decisions to improve the customer journey and service delivery across time zones.