Remote Workforce Planner & Call Center Ops Analyst
aahMint Hill, NC
Remote Workforce Planner & Call Center Ops Analyst
aahMint Hill, NC
today
Industries
Telemarketing Bureaus and Other Contact CentersTemporary Help ServicesAll Other Outpatient Care CentersAbout the role
Advocate Health is seeking a Monday–Friday remote operations professional to monitor and optimize staffing for Patient Access & Care Team call centers. You will analyze call queues, manage schedules, and generate performance reports to support service levels.
The role requires familiarity with WFM tools (Genesys, Verint, Nice) and a strong statistical mindset to drive schedule improvements and cost efficiency. Remote work is supported from multiple US locations.
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JOB OVERVIEW
Experience level
Mid
Location
Mint Hill, NC
Occupation
Management Analysts
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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