Website Operations Manager

Job Description: The Digital Marketing team is seeking an organized, proactive Website Operations Manager. In this role, you will serve as a key point of contact between businessstakeholders and IT, facilitating website execution and technical delivery. As aself-starter and practical problem solver, you will translate business requirements intoactionable user stories, manage Jira sprint priorities, and help optimize our digitalplatforms for peak efficiency. Essential Duties● Sprint & Backlog Management: Facilitate the Agile planning cadence in Jira, working with stakeholders to translate business needs into clear user stories andprioritizing tickets for upcoming development sprints.● Cross-Functional Collaboration: Partner closely with IT to plan sprint capacity, track deliverables, clear everyday blockers, and maintain steady progress towarddigital goals.● Requirements & Solution Alignment: Gather business requirements and workalongside technical teams to identify practical, efficient solutions for websiteenhancements.● Web Governance & Ticketing: Monitor website health, triage incominguser/stakeholder requests, and manage ticket prioritization.● Technical SEO & AEO Execution: Support technical SEO and Answer Engine Optimization (AEO) initiatives. Monitor and help optimize site speed, URLstructure, and Schema markup for search engines (Google, Bing) and AIdiscovery tools (ChatGPT, Gemini, Perplexity).Qualifications● 3–5 years of experience coordinating or managing web delivery in across-functional environment.● Hands-on experience working directly with IT teams, writing clear user stories, and managing sprint cycles in Jira.● Strong foundational understanding of Agile/Scrum practices (backlog grooming, sprint planning, retro).● Familiarity with enterprise CMS platforms (Sitecore experience is a plus).● Experience with Google Analytics 4 to review page performance and inform ticketpriorities.● Exposure to web tools/integrations (e.g., chatbots, localization, customerreviews, AEO/SEO practices).● Working knowledge of web deployment flows (testing features in UAT throughlive production).Education & Requirements● Bachelor's Degree required.● Excellent written and oral communication skills; ability to simplify complex ideasinto actionable project steps.● Strong organizational skills with a customer-first mindset. Important details: W2 ONLYRequired 4x/week on site, Parsippany NJ