Information Technology Support Specialist

Primary Responsibilities: Deliver Tier 1 and Tier 2 technical support for workstations, laptops, mobile devices, printers, and other IT equipment. Investigate and resolve issues involving Windows, Microsoft 365, email, business applications, hardware, networking, and connectivity. Provide technical assistance to both onsite and remote employees across multiple offices or locations. Log, update, prioritize, and close incidents and service requests within the organization's IT service management system. Escalate complex or unresolved technical issues to senior IT personnel, engineering teams, or third-party vendors when appropriate.

Identity & Access Management: Administer user accounts and security groups within Active Directory and Microsoft Entra ID (formerly Azure Active Directory).Handle password resets, account changes, permissions, group assignments, and access requests. Assist with employee onboarding, offboarding, and other identity lifecycle activities. Support multifactor authentication enrollment, configuration, and troubleshooting. Assist with Microsoft 365 account provisioning, licensing, and mailbox administration.

Endpoint & Device Management: Configure, deploy, maintain, and troubleshoot desktop and laptop computers. Assist with mobile and endpoint management activities. Utilize endpoint and asset management platforms such as Microsoft Intune, Windows Autopilot, and Lansweeper. Participate in computer replacements, technology refreshes, hardware rollouts, and equipment deployments.

Security & Compliance: Follow established information security policies, procedures, and technical controls. Assist users with MFA and other security-related requirements. Support endpoint security initiatives and remediation of identified vulnerabilities. Identify and report suspected security incidents, vulnerabilities, or other potential risks to the appropriate IT personnel.