Hybrid QA Specialist - Entry-Level Quality Assurance

Millennium Soft Inc. is seeking a Quality Assurance Specialist 1 - Entry Level in Tempe, AZ for a 12-month contract. The role focuses on QA evaluations, reporting, and coaching to ensure compliance and improve customer service quality. The candidate will monitor workload, track metrics, and collaborate with training to address performance gaps. Responsibilities include developing QA processes, presenting reports to management, and driving continuous improvement while maintaining accuracy in a