Technical Account Manager (Managed Services)

Technical Account Manager (Managed Services) We are a fast-growing MSP providing Managed IT, Cybersecurity, Cloud, and Compliance solutions to small and mid-sized professional service firms. We're seeking a Technical Account Manager (Managed Services) to lead client relationships, drive technology strategy, and align IT services with business goals. This role is ideal for someone who thrives on both the technical and relationship-building side of IT. You'll serve as the trusted advisor to key accounts, ensuring seamless service delivery and identifying opportunities for efficiency, growth, and innovation. If you enjoy helping businesses succeed through smart technology planning and personalized support, this role is for you. Technical Account Manager (Managed Services) Day to Day: Build and maintain strong, long-term client relationships to ensure retention and satisfaction Act as the primary point of contact for clients regarding all technical and service delivery matters Advise clients on IT strategy, infrastructure planning, and emerging technology trends Lead regular business review meetings to present insights, propose projects, and ensure alignment with client goals Collaborate with internal technical teams to ensure service quality and effective resolution of escalations Identify upsell opportunities that bring value to the client and increase account profitability Monitor account health, client satisfaction, and service quality, proactively addressing any issues Technical Account Manager (Managed Services)