Senior Customer Success Manager
11xaiMillbrae, CA
$150,000 - $190,000 per yearAPPLY NOW (opens in a new tab)
Senior Customer Success Manager
11xaiMillbrae, CA
yesterday
Occupations
Sales ManagersMarketing ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel$150,000 - $190,000 per year
APPLY NOW (opens in a new tab)About the role
Senior Customer Success Manager We're looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers. At 11x, we call this a Full Stack CSMyou'll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations. You won't just manage accountsyou'll serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand adoption and value. Ideal candidates have hands-on GTM experiencewhether through sales, partnerships, business development, or supporting go-to-market toolsand are passionate about building long-term relationships that lead to outsized outcomes. While we are headquartered in San Francisco, this role can be based in SF (5 days in office policy) or fully Remote in the US.
What You'll Do:
- Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics
- Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact
- Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness
- Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success
- Contribute to the broader customer ecosystemdeveloping playbooks, leading community events, and sharing insights
Requirements:
8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)preferably in SaaS, AI, or GTM tech 3+ years working with enterprise logos (5,000+ employees)A strong understanding of the go-to-market landscapeyou've either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs A builder's mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects You sweat the details, thrive on ownership, and are motivated by helping customers win Onsite in our San Francisco office full timethis role is highly collaborative and benefits from being in the room Base salary range: $150,000 $190,000, plus opportunity for uncapped upside. *Final offer will be based on a variety of factors, including role level, relevant experience, skills, and job-related expertise. 11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
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JOB OVERVIEW
Salary
$150,000 - $190,000 per year
Experience level
Lead
Location
Millbrae, CA
Occupation
Sales Managers
Industry
Computer Systems Design Services
Posted
yesterday
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