Voice Engineer

Responsibilities include: Monitoring the Voice Equipment's deployed globally using Monitoring tools Troubleshooting and Resolution to any production issues (monitoring or user reported)Track and document production issues Ensuring production issues are worked on within agreed SLA / SLTOwning an issue to provide resolution Escalating complex and critical issues to Leads in timely Working with Voice product vendors and telecoms service providers with regards to production issues Follow global change management procedures and best practices for implementation. Engineer should have a working knowledge of industry wide best practices. Change management, Incident management, Release management. Establish and maintain effective working relationships with internal and external technical, business, and support groups, including vendor/partner relationships. Document and maintain accuracy of standard operating procedures and best practices for areas of responsibility.