Customer Service Representative
staff financial groupSmyrna, GA
$40,000 - $42,000 per yearAPPLY NOW
Customer Service Representative
staff financial groupSmyrna, GA
2 days ago
Occupations
Customer Service RepresentativesSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelIndustries
Plumbing, Heating, and Air-Conditioning ContractorsWarm Air Heating and Air-Conditioning Equipment and Supplies Merchant WholesalersIndustrial Machinery and Equipment Merchant Wholesalers$40,000 - $42,000 per year
APPLY NOWAbout the role
Customer Service Representative Smyrna, GA Full-Time Onsite $40,000$42,000 annually A well-established and growing distributor in the HVAC, Building Automation, and Industrial markets is seeking a Customer Service Representative to join their Atlanta team. Known for top-tier service and strong vendor partnerships, this company supports contractors, OEMs, and system integrators across the Southeast. The Customer Service Representative will play a critical role in supporting customers with product inquiries, order processing, and day-to-day service needs. This is an excellent opportunity for someone who enjoys a fast-paced environment and is eager to grow within a supportive, team-oriented company.
Key Responsibilities:
- Provide prompt and courteous customer service via phone, email, and in-person
- Accurately enter and process orders using an ERP system
- Assist customers with product information and technical support (training provided)
- Coordinate with sales and warehouse teams to ensure timely order fulfillment
- Handle returns, shipment tracking, and problem resolution professionally
- Maintain customer records and documentation
- Support walk-in customers with their order needs
- Contribute to ongoing process improvements and customer satisfaction goals
Qualifications:
- Minimum 1 year of experience in a customer service or inside sales role
- Strong communication skills and a customer-first mindset
- Call Center experience
- Comfortable using Microsoft Office and ERP/order management systems
- Detail-oriented, organized, and dependable
- Ability to work collaboratively and adapt in a dynamic environment
Preferred:
- Knowledge of HVAC, electrical, or industrial products
- Experience in a distribution or supply chain setting
- Familiarity with Salesforce
Perks & Benefits:
- Competitive salary ($40,000$42,000 annually)
- Supportive and collaborative team culture
- Opportunity to grow in a specialized and in-demand industry
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JOB OVERVIEW
Salary
$40,000 - $42,000 per year
Experience level
Mid
Location
Smyrna, GA
Occupation
Customer Service Representatives
Industry
Plumbing, Heating, and Air-Conditioning Contractors
Posted
2 days ago
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