Customer Service Representative

What We Offer: Dental, Health, Vision and Life Insurance 401(k) with Employer MatchBest practice PTOFlexible Work Schedule Referral Program

What You'll Do: As the Customer Service Representative, you will manage customer orders, inquiries, quotes, and invoicing while partnering with internal teams to resolve issues and ensure timely, accurate, and exceptional customer service. Your Accountabilities in the Role: Manages customer orders and returns to ensure accurate and timely processing. Responds to customer inquiries and status updates to provide prompt and effective service. Creates customer invoices and related documentation to support accurate billing. Prepares international shipping, customs documents, and Proforma Invoices to ensure compliant and accurate shipments. Collaborates with Sales, Production, Product Development, and Accounts Receivable to resolve issues and meet customer needs. Addresses customer issues and concerns to maintain positive customer relationships and service satisfaction. Perform other related duties as assigned.

Education: High school diploma or GED is preferred; an equivalent combination of education and directly related experience may be considered.

Experience: 2+ years of customer service or clerical experience, preferably in a manufacturing or distribution related environment is preferred.

Certifications: N/AFunctional Skills: Strong customer service and communication skills, with the ability to effectively manage customer inquiries, orders, quotes, and issues. Excellent organization, prioritization, and attention to detail, with the ability to accurately process invoices and shipping documentation. Strong mathematical and analytical skills, with the ability to perform unit conversions while ensuring accuracy in customer orders and product quantities. Technology Skills: Strong skills in Microsoft Office 365 and Excel experience required.

Language Skills: Solid written and verbal English communication and active-listening skills; ability to explain technical, service, and billing information clearly and professionally to customers, coworkers, and management. Leadership/Behaviors: Strong customer focus and interpersonal skills; friendly, supportive, and professional demeanor; dependable and responsive with a sense of urgency; self-motivated and able to work independently and within teams; maintains professionalism in difficult or high-pressure situations; positive attitude and willingness to learn. Culture Match: Collaborative, respectful, community-focused, and service-oriented; interacts professionally with individuals inside and outside the organization; demonstrates integrity, sound judgment, accountability, and respect for confidential information. Other Important Information: Pay is commensurate with proven expertise. And, the compensation will grow as the team member grows!

Reports To: Customer Service Manager

Direct Reports: None

Travel: NoneWork Conditions: Standard office environment