Service Designer

What You’ll Do: Lead the scoping, planning, and execution of service design initiatives that align with strategic goals Create experience maps, service blueprints, ecosystem diagrams, and prototypes that bring clarity to complex systems Communicate design outcomes across teams to drive alignment and shared understanding Identify recurring patterns and behaviors to develop scalable, reusable solutions Apply systems thinking to connect near-term design work with long-term business outcomes Build strong partnerships across design, research, analytics, operations, and product Champion service design methodologies and evolve practices for greater impact What You’ll Bring 5+ years of experience in service design, customer research, product design, or related fields Bachelor’s degree in Design, HCI, or related discipline (or equivalent experience)Proven ability to apply design thinking and human-centered design to complex challenges Experience leading end-to-end engagements, from research to alignment to delivery Strong facilitation skills with diverse stakeholder groups Excellent communication—visual, verbal, and written Proficiency in tools like Figma, Miro, Mural, or Fig Jam Organized, adaptable, and comfortable working across multiple initiatives in a fast-paced environment Preferred Understanding of software development workflows and project management methods Experience designing for business or workforce solutions in mid-market or enterprise settings Familiarity with AI tools or prompt-based workflows to enhance design processes Why this role matters You’ll be part of shaping how service design is embedded across products and customer support initiatives—driving real change in how people experience a world-class brand.