Systems Administrator

Position Summary: Provides escalated (Tier 3) end-user and business-functional support for incidents beyond Tier 1/2 desktop support, along with core systems administration across Azure/Active Directory, network administration, software deployment, and workstation security for the EEOC enterprise environment.

Key Responsibilities: Review and validate incidents requiring escalation beyond Tier 1/2; perform advanced troubleshooting and root-cause analysis. Determine whether incidents are isolated or system-wide; classify and document findings and resolutions in the service ticketing system. Support Microsoft 365 products (SharePoint, OneDrive, Teams, PowerApps), mobile device configuration/management, and application install/de-install. Maintain the operating system baseline (including Windows 11 migration), including testing, troubleshooting, and documentation. Plan and execute agency-wide OS upgrades: application testing, configuration, administration, and deployment. Write and test install scripts; troubleshoot configuration settings; test and integrate applications. Support security operations with desktop virus scanning, remediation of infected systems, and data recovery/backup. Manage Active Directory/Office 365 user accounts, group policies, permissions, and access controls. Maintain and develop automation and CI/CD infrastructure across environments; write/build/deploy scripts using PowerShell and related tools. Monitor network performance, troubleshoot connectivity, and manage network security (protocols, firewalls, infrastructure). Install, update, and patch applications across the network; implement workstation hardening and security policies. Provide end-user troubleshooting for hardware, software, connectivity, and Microsoft applications/systems.

Minimum Qualifications: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. In lieu of a degree, a minimum of 10 years of relevant professional experience may be substituted.

General Requirements: (All Positions) Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work. This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance. Acceptable command of the English language. Subject to Contractor-funded training of at least 40 hours/year in core competencies.