Systems Operations Engineer 4 / File Transfer Operations Support (FTOS)

Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote)

Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per WeekShift Details Schedule Options: Standard 8-hour shifts Shift Timing: Monday FridayOn-call requirement: YesFTOS / File Transfer Operations Support focused role Strong experience with Axway and Connect: Direct (NDM) Focus on enterprise file transfer systems and operations support Strong troubleshooting and incident management required The Systems Operations Engineer 4 is responsible for supporting enterprise file transfer and operational systems in a high-availability production environment. This role focuses on Axway, Connect: Direct (NDM), and enterprise operations support, ensuring system reliability and performance. Key ResponsibilitiesFTOS Platform Support Support Axway and Connect: Direct (NDM) platforms Monitor file transfer jobs, batch processes, and workflows Ensure system availability and reliability Incident Management Handle L2/L3 production support Troubleshoot file transfer failures and system issues Perform root cause analysis Operations & Monitoring Monitor alerts, batch failures, and queues Use monitoring tools (Grafana or similar) Compliance & Risk Participate in risk and control processes Follow enterprise compliance standards CollaborationWork with application and infrastructure teams Support enterprise incident resolution DocumentationMaintain operational procedures and documentation

Additional Requirements: Must be eligible to work in the USOn-call flexibility required