Enterprise Resiliency Office Director

Responsibilities: Lead enterprise resiliency priorities across products, services, technology and operations Oversee incident management processes, including assessment, escalation, and stakeholder engagement Direct incident and crisis response activities with cross-functional alignment Communicate business impact and executive considerations during active events Manage post-incident analysis, lessons learned, and continuous improvement Coordinate scenario planning, disaster recovery, and resiliency validation activities Develop and maintain resiliency frameworks, procedures, and governance materials Improve business observability, dashboards, and executive reporting Maintain strong cross-team relationships to align resiliency with operations and risk Support audit, regulatory, and control activities with timely responses and documentation Lead and develop a high-performing resiliency team Demonstrate risk management discipline and ethical behavior

Key requirements: Minimum of 12 years of related experience in business operations or resilience disciplines Bachelor’s degree preferred or equivalent experience Experience leading enterprise-level response activities and cross-functional initiatives Experience in financial services, market infrastructure, or critical operations preferred Strong executive presence and ability to communicate complex concepts to senior leaders Proven ability to manage multiple priorities in a complex environment Knowledge of operational resilience, business continuity, and incident management practices Ability to build trusted cross-functional relationships leadership communication (verbal and written) ability to work under pressure operational resilience business continuity incident management