Customer Care Specialist - Part Time

Customer Care Specialist – Part Time Beaches Tanning + Spa | Corporate OfficePart-Time | 25–30 Hours per Week | In-Person

Love Helping People AND Solving Problems? We're growing our Corporate Customer Care team and looking for someone who's ready to make an impact! At Beaches Tanning + Spa, our Customer Care team does more than answer phones. We're the behind-the-scenes problem-solvers who support our customers, assist store employees, navigate tricky situations, and help keep things running smoothly across all Beaches locations. We're looking for someone who's dependable, detail-oriented, a strong communicator, and a natural problem-solver. If you enjoy helping others, thinking on your feet, and finding solutions, this could be the perfect opportunity for you! What You'll DoBe a Problem-Solver: Help customers resolve membership questions, billing concerns, and other account-related issues. Support Our Stores: Assist employees and managers with customer situations, policies, and procedures. Handle the Tough Stuff: Navigate customer complaints and challenging conversations with empathy, confidence, and professionalism. Keep Things Organized: Manage account updates, cancellations, freezes, documentation, and departmental reporting. Find Ways to Improve: Identify recurring issues, share ideas, and help improve the experience for customers and employees. Be a Team Player: Collaborate with your team, take ownership of responsibilities, and follow through.