Network Engineer

Key Responsibilities: 1. Client Infrastructure Support and Troubleshooting:o Act as the first point of contact for client network infrastructure issues.o Respond to urgent outages or service disruptions, including traveling on-site when necessary.o Deploy, troubleshoot and support a wide array of systems including firewalls, routing, switching, VoIP, access points, and servers’ hardware and operation systems, UPS systems.2. Network Monitoring and Maintenance:o Utilize monitoring and other monitoring platforms to track network performance and detect anomalies.o Maintain network infrastructure inventory, vendor services agreements,, documentation of firmware/software versions and track end-of-life/service hardware across client networks.o Create and maintain detailed network topology maps and diagrams including APs, switches, servers, UPS, etc.3. Hardware and Software Configuration:o Configure and maintain Cisco switches, routers, and other business-critical equipment.o Configure / Assist with server infrastructure tasks, including servers, MS Hyper-V / VMware hypervisors, security patches, hardware expansion, and storage upgrades.o Manage device credentials and password storage via internal password management systems.4. Project Support and Flexibility:o Support implementation, upgrade, and network migration projects alongside the broader NOC team.o Be prepared for schedule changes or urgent task assignments depending on priority or business impact.o Maintain responsiveness and adaptability for after-hours or weekend service needs as required.5. Collaboration and Communication:o Document service processes and changes thoroughly in Connect Wise.o Communicate effectively with coworkers, project leads, and client stakeholders to ensure clarity and consistency.o Coordinate with internal teams such as the Service Desk and Applications group on cross-functional technical issues.