Principal Technical Support Engineer
us healthcareMiami Springs, FL
Principal Technical Support Engineer
us healthcareMiami Springs, FL
yesterday
Occupations
Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer Systems Engineers/ArchitectsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesAbout the role
Technical Support Engineer Seeking a Technical Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami. Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.
Responsibilities:
- Work with customers to troubleshoot and resolve complex network and product issues
- Interface with our world-class support, development and SQA teams to identify and to resolve product issues
- Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
- Advise customer on network management best practices using company product suite
- ExperienceBachelor's Degree in Computer Science/Network Security related field or equivalent discipline 7+ years in network management supporting external enterprise customers 2+ years in high touch or managed customer support environment
- Proven expertise in customer relationship and management
- Experience in enterprise or service provider network management environments preferred
- Experience working onsite at customer locations and cooperatively with HQ teams
- Demonstrated ability to identify and resolve complex network and systems issues
- Cisco Certification (CCNA minimum, CCNP preferred)
- Linux Certification (RHCSA or equivalent)
- Knowledge of Windows and Linux operating system environments
- Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases
Strong attention to detail and the ability to manage multiple tasks simultaneously.
Ability to travel up to 25%Project Management Certification (PMP) is preferredVMware Certification is a preferred
Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Matching similar jobs
JOB OVERVIEW
Experience level
Lead
Location
Miami Springs, FL
Occupation
Computer Network Support Specialists
Industry
Computer Systems Design Services
Posted
yesterday
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE