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On Call - Program Associate ( Various Locations)

n street villageWashington, DC

8 days ago

Occupations

Community and Social Service Specialists, All OtherSocial and Human Service AssistantsSocial and Community Service Managers

Industries

Other Individual and Family ServicesOther Community Housing ServicesCivic and Social Organizations
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About the role

On-Call Program AssociatesN Street Village is the largest provider of services for women experiencing homelessness in Washington, DC. We are a community rooted in dignity, healing, and empowerment—and we’re growing our on-call team! We are hiring On-Call Program Associates to support our clients across any of our six locations throughout Washington, DC. This team plays a critical role in maintaining safe, supportive, and mission-driven environments for women in our day center, low-barrier shelter, temporary shelter, and supportive housing programs. If you are passionate about making a difference and want a flexible role that lets you support women when they need it most this is the opportunity for you.
About the Role: As an On-Call Program Associate, you’ll step in to support programs during staff shortages, peak times, emergencies, or special needs. You must be able to work varied shifts, including days, evenings, overnights, weekends, and holidays. N Street Village operates 24 hours a day, 7 days a week, and on-call staff are essential to ensuring consistent, high-quality care.
What You’ll Do: In this role, you will:
  • Build supportive, trusting relationships with residents
  • Assist with care coordination, referrals, and basic service needs
  • Support case plan implementation and document services in HMIS/OCTOHelp de-escalate crises and respond to immediate client needs
  • Enforce program rules and maintain a safe community environment
  • Complete incident reports and intake paperwork
  • Conduct room and locker checks for cleanliness and safety
  • Perform random drug screenings per program rules
  • Maintain medication logs and assist residents with medication tracking
  • Represent the program when supervisors are unavailable
  • Participate in meetings, training, and quality improvement activities
  • Collaborate with internal and external partners
  • Uphold N Street Village’s mission, values, and client-centered approach
  • Work at any of our 6 DC locations as assigned
Every shift brings an opportunity to uplift, support, and empower women on their path to stability.
Who You Are: You are someone who brings:
  • Strong interpersonal and communication skills
  • Comfort working with diverse populations
  • Calm and confident crisis-management abilities
  • A compassionate, trauma-informed approach
  • Strong organizational skills and attention to detail
  • The ability to work independently
  • Flexibility to cover varied shifts as needed
Qualifications
Minimum Requirements: Bachelor’s degree + 1 year social services experience OR HS Diploma/GED + 2 years direct social service experience OR HS Diploma/GED + 5 years general work experience Must be able to pass drug screening within 48hr of offer and all compliance documents before start date
Preferred Experience:
  • Working with vulnerable or homeless populations
  • Supporting individuals with mental health or substance use challenges
  • Familiarity with DC’s HMISCultural competence and a commitment to inclusivity
  • Basic computer skills (Microsoft Office, data entry)
  • Our Commitment
  • At N Street Village, every staff member plays a key role in creating a community built on:
  • Dignity & respect
  • CollaborationTransparencyHealing & recovery
  • Equity & inclusion
  • Responsible stewardship of resources
On-Call staff are designated as essential onsite personnel and may be needed during weather events, emergencies, or other critical situations. Equal Opportunity EmployerN Street Village is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive environment where everyone can thrive. Ready to Make an Impact? If you feel called to support women experiencing homelessness and want a flexible position that truly changes lives, we want to meet you.

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JOB OVERVIEW

Experience level

Mid

Location

Washington, DC

Occupation

Community and Social Service Specialists, All Other

Industry

Other Individual and Family Services

Posted

8 days ago

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