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Director, Account Management

fiservLincoln, NE

today

Occupations

Financial ManagersComputer and Information Systems ManagersGeneral and Operations Managers

Industries

Commercial BankingOther Activities Related to Credit IntermediationFinancial Transactions Processing, Reserve, and Clearinghouse Activities
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About the role

Overview: As Director of Account Management you will lead a team that supports strategic financial services clients, driving service excellence and revenue growth. You will shape an enterprise service model to improve engagement and operational outcomes while coordinating across functions to resolve issues. You help strengthen relationships with senior client stakeholders and guide cross-functional plans for high-impact service delivery. This on-site, travel-enabled role offers a meaningful opportunity to influence client experience at a global fintech leader. Compensation / Benefits Fuel Your Life program Paid holidays and generous time away Mental health support via Employee Assistance Programs Living Proof recognition program Employee Resource Groups Professional growth and internal mobility opportunities
Responsibilities: Lead a team of Account Managers to support strategic client relationships Develop an enterprise service model to improve engagement and outcomes Strengthen client relationships through account plans, escalations, and cross-functional coordination Coach Account Managers in relationship management to broaden client engagement Assess service performance data to identify efficiency and effectiveness opportunities Monitor benchmarks and service quality indicators to guide improvements Partner with internal teams to resolve client issues and align support with business priorities
Key requirements: 10+ years in client services, account management or implementation for financial services clients 10+ years in financial services, banking technology or payment services environments 10+ years of experience managing and developing teams Experience resolving client escalations and driving measurable service outcomes Experience using service performance metrics and client relationship data to inform decisions Ability to work outside of standard business hours as needed Bachelor’s degree in a related field or equivalent experience relationship management coaching and mentoring cross-functional collaboration service performance metrics operational benchmarks data analysis for client outcomes

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JOB OVERVIEW

Experience level

Manager

Location

Lincoln, NE

Occupation

Financial Managers

Industry

Commercial Banking

Posted

today

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