Virtual Agent / Conversational Designer
clifyxOmaha, NE
$100kAPPLY NOW
Virtual Agent / Conversational Designer
clifyxOmaha, NE
17 days ago
Industries
Computer Systems Design ServicesCustom Computer Programming ServicesTelemarketing Bureaus and Other Contact Centers$100k
APPLY NOWAbout the role
Virtual Agent / Conversational DesignerLocation: Scottsdale, AZ | Omaha, NE | Chicago, IL | Washington, DC | New York, NY | Austin TX | San Jose, CA
Employment Type: Full TimeSalary: $100kExperience Level: 6 Years
- Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
- Practical experience on NLU intent and utterance authoring
- Strong knowledge and hands-on experience on Topic block design
- Strong knowledge and hands-on experience on Conversational UX background Design end-to-end conversation journeys
- Greetings
- Intent handling
- Multi-step flows
- FallbacksCreate:
- Decision trees
- Dialog flows
- Flow diagramsIntent & Use Case Definition: Identify:
- User intents (e.g., "reset password", "check ticket status")Map:
- Intents ? conversation flowsWork with business teams to:
- Define high-impact use casesDialogue & Content WritingWrite:
- Bot responses
- Prompts
- System messagesEnsure tone is:
- Clear
- Human-like
- Aligned with brandConversational UX (User Experience) Design experiences that:
- Minimize user effort
- Avoid confusion
- Handle edge casesOptimize:
- Navigation within conversations
- Error handlingBot Configuration / PlatformWork Configure bots on platforms like:
- ServiceNow Virtual Agent
- Dialogflow
- Microsoft Bot FrameworkImplement:
- Topics / intents
- Entities
- Flow logicIntegration with Backend SystemsConnect bot to systems:
- ITSM (tickets, approvals)
- CRM / HR toolsEnable actions:
- Create ticket
- Retrieve data
- Trigger workflowsTesting & OptimizationTest conversations:
- Different user inputs
- Edge casesAnalyze:
- Drop-offs
- Failed intentsImprove:
- Flows
- Responses
- Accuracy
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JOB OVERVIEW
Salary
$100k
Experience level
Senior
Location
Omaha, NE
Occupation
Web and Digital Interface Designers
Industry
Computer Systems Design Services
Posted
17 days ago
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