Front Desk Specialist - USFTGP Tampa Palms

What you will do: Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency. Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services. Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed. Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas. Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow. Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication. Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs. Documents all relevant patient information in EPIC to support clear communication within the clinical team. Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift. Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Qualifications: Education

Qualifications: High School Diploma or GEDExperience Qualifications: Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities: Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements. Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately. Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers. Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes. Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment. Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information. Primary Location: TampaWork Locations: Family Care Center Tampa Palms 16011 Tampa Palms Blvd. W. Tampa 33647 Eligible for Remote Work: On SiteJob: Patient Financial Services

Organization: Academic Medical Group IncSchedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday

Shift: Day JobJob Type: On Site Shift Hours: 7am to 5 pmMinimum Salary: 15.91