Senior IT Support Specialist

IT Specialist The Client seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration. This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.· Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.· Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.· Assist users with account access, password resets, MFA issues, and general identity-management tasks.· Perform workstation setup, imaging, deployment, and peripheral configuration.· Support enterprise applications and departmental systems, including specialized tools.· Conduct root-cause analysis and implement long-term solutions for recurring problems.· Document all interactions and technical procedures accurately in the ticketing system.· Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.· Manage user accounts, security groups, file permissions, and access requests.· Provide guidance, mentorship, and knowledge-sharing with support staff.· Assist with system upgrades, patching, deployments, and lifecycle management of workstations.· Educate users on IT policies, procedures, and best practices.· Bachelor's degree in IT or related field or equivalent experience.10 Years Required: Experience providing IT support, service desk operations, or system troubleshooting.6 Years Required: Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.6 Years Required: Experience supporting mobile devices (iOS and Android), including enterprise management profiles.6 Years Required: Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).6 Years Required: Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.6 Years Required: Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.