Claims Supervisor

Brand: EyeMed Vision Care Location: Mason, OH, US, 45040 Store #: 113001 EM Payments - OH CSC Position: Full-Time Total Rewards: Benefits/Incentive Information At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use. Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world's vision crisis. EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

JOB DESCRIPTION: GENERAL FUNCTION The Payments Supervisor leads the payments production team and oversees daily payment processing to ensure accuracy, timeliness, and compliance. The role monitors productivity and quality, develops remediation plans, coaches and develops staff, and fosters a culture of accountability and collaboration. The supervisor manages key payment governance processes, analyzes performance trends, supports audits, partners with leadership on process improvements, and provides clear updates to leadership. MAJOR DUTIES AND RESPONSIBILITIES Lead the productivity, quality, and development of the payments production team while promoting accountability and collaboration. Monitor performance against standards; implement remediation plans when needed. Prepare recurring performance and risk reports for leadership. Coach and develop team members through training, feedback, and skill building. Maintain payment policies and desk procedures to support compliance and controls. Analyze trends to identify efficiency and accuracy opportunities. Oversee RTB activities including daily disbursements, ACH rejections, payment controls, payment inquiries, check/ACH tracers, and related processes. Own key governance activities, including 1099 processing, prompt pay exception monitoring/reporting, and adherence to payment control requirements. Support prefund reporting and coordination with Finance. Provide audit support, including responding to inquiries and supplying documentation. Partner with the Payments Manager to implement process and workflow improvements. Communicate effectively with internal partners to research, resolve, and escalate issues. Handle escalations with professionalism, clarity, and urgency.

BASIC QUALIFICATIONS: Bachelor's degree or equivalent experience 3+ years of supervisory experience Experience with payment platforms, including SAP Proficiency with Excel Strong analytical, communication, and problem-solving skillsPREFERRED QUALIFICATIONS Supervisory experience in payment production or financial operations Knowledge of 1099 reporting, prompt pay standards, and payment compliance Experience supporting audits or working within control frameworks Healthcare or managed vision care experience Experience with BI tools, report building, or query writing Experience contributing to process improvement initiatives