Technical Writer - HAM/SAM

Responsibilities: Provide technical writing support, including creating, editing, standardizing, and ensuring error-free, publishable content Develop templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat Use Microsoft Visio to create complex workflow diagrams and process models, and lead process owners in developing documentation for OIT work products, while maintaining SharePoint workflow processes integrated with Microsoft Outlook Collaborate with communications to release periodic mailers associated with product features, best practices, and governance Provide support with meeting facilitation, note-taking, ensuring Section 508 compliance, and developing reports using PowerBIAnalyze IT business and information processes to identify risks and opportunities for increased efficiencies, providing recommendations to improve OIT business processes Respond to customer inquiries regarding business-related matters, gather data for annual business planning, and provide timely updates on the status of assigned tasks Work on special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses Prepare business cases for IT solutions, present findings and recommendations to various audiences, and use the standard OIT change management system for managing assignments and work products Prepare an Annual Documentation and Process Improvement Report on communications effectiveness, business process optimizations, and documentation updates

Location: Reside in the United States and work Core hours 9-5pm Local