Senior Concierge - Customer Experience Lead (Gainesville)

CloudWave Technologies is seeking a Senior Concierge in Gainesville, FL who loves Customer Service. This role blends ownership with a flexible schedule as you monitor quality, guide conversations to decisions, and protect the customer experience as volumes spike. You’ll bring practical organizational skills, calm under scope changes, and a bias for asking the right questions. The team values candid collaboration and opportunities to grow into a senior, mentor-led position.