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Service Value Success Manager - Remote

endresshauserMemphis, TN

3 days ago

Occupations

Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelComputer and Information Systems Managers

Industries

Custom Computer Programming ServicesOther Management Consulting ServicesAdministrative Management and General Management Consulting Services
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About the role

Overview: In this role, you drive measurable customer value by leading high-touch success journeys within Salesforce. You will partner with customers to align on objectives, orchestrate value-focused engagements, and track outcomes across the lifecycle. You enable service adoption, close consumption gaps, and influence pipeline growth and loyalty through value optimization. You work with cross-functional teams to document value activities and ensure seamless handoffs. This is a chance to shape customer success at a family-owned leader in automation. Compensation / Benefitstuition reimbursementcomprehensive medical/dental/vision benefitscompetitive compensation and bonus opportunitiesgenerous paid time offlife insurance and 401(k) with company matchon-site amenities (café, fitness center, health clinic)
Responsibilities:
  • Partner with customers to define objectives and identify measurable value opportunities
  • Facilitate discovery workshops, value reviews, and success planning; document in Salesforce for opportunity tracking and forecasting
  • Coordinate with internal stakeholders, partners, and service providers for project execution and ongoing value realization
  • Lead value-focused engagements (e.g., Netilion adoption, maintenance optimization, calibration maturity, workforce enablement)
  • Assess customer needs, propose solutions, and incorporate feedback to improve the experience
  • Establish customer-aligned dashboards and KPI frameworks for value reviews
  • Ensure disciplined Salesforce documentation of Success Journeys, value activities, outcomes, and influenced opportunities
  • Enable seamless handoff from Field Project Managers to ongoing value realization and lifecycle success
Key requirements:
  • Bachelor's degree in engineering, business, or related technical/commercial discipline 5+ years in service, customer success, consulting, or sales enablement, preferably in industrial/automation/process industries
  • Willingness to travel up to 40% (primarily US; some international travel)
  • Trusted advisory and relationship-building
  • Executive communication and facilitation
  • Independent decision-making and initiative
  • Salesforce-based value documentation, opportunity tracking, and lifecycle forecasting
  • Ability to translate technical capabilities into measurable business value
  • Data analytics for decision-making

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JOB OVERVIEW

Experience level

Manager

Location

Memphis, TN

Occupation

Sales Managers

Industry

Custom Computer Programming Services

Posted

3 days ago

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