Collector

What You'll Do: Connect with members by phone, email, or text about their auto loan accounts Listen with empathy, explain options, and find payment solutions that work Navigate systems to document calls and follow up on accounts Recommend next steps like payment plans or recovery actions Partner with your team to meet goals—and support each other along the way What You'll Bring A high school diploma or equivalent Previous success in a Collections role within a financial institution (bank or credit union) Confidence handling sensitive conversations professionally A knack for solving problems and staying organized Comfort with technology and fast-paced workdays Why You'll Love Working Here At UNIFY, we foster a culture where your efforts and individuality matter and are supported, because your success is integral to the overall success of the team. As a UNIFY team member, you'll enjoy: A clearly-defined career path, tuition reimbursement, and certified training programs to support your professional development. A collaborative, engaging workplace. A mission-driven, nonprofit culture, with a strong foundation of putting members first.

Summary: The Collector position works in the Collections Department and is responsible for routine inbound or outbound collection calling processes. With managerial oversight, this role works in most stages of delinquency, and may frequently require guidance on non-routine situations. Primary responsibilities are collections, customer servicing, and other loss mitigation and recovery activities.

Location: This position works onsite daily M-F at our Las Vegas, NV Ops Center. This role is not currently eligible for remote or hybrid work. The position pays $24hr Responsibilities Works an established list/queue of accounts. Receives calls, makes outbound calls, and sends email communications to members to discuss delinquent accounts and to make payment arrangements. Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts. Understands and educates members on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications, while staying within regulatory and compliance guidelines. Contacts delinquent members in order to secure payment and determine reason for delinquency. Analyzes credit reports, imaged documents, and collection comments on delinquent accounts. Initiates collection form letters to members. Documents and summarizes discussions regarding the member's account, using the department's collections software. Discusses collection strategy with team supervisor, and recommends payment plans and/or extension requests to help determine appropriate action. Proposes repossession or legal action when appropriate. Initiates skip trace action to obtain additional information on members. Contacts references and other lenders for additional information to determine the member's financial situation and determine location. Assists with incoming skip trace calls from other lenders and develops contacts for future dealings. Reviews and researches vehicle impound notices. Contacts storage locations and members to determine if vehicle needs to be repossessed. Reviews collateral accounts and works those accounts through the repossession and liquidation process. Ensures full compliance with UNIFY Financial Credit Union service standards, policies, and procedures; and with the Bank Secrecy Act and other relevant laws and regulations. Performs other duties as assigned.

Qualifications: High school graduate or equivalent required Previous collections experience highly-preferred Must have a customer service focus, and excellent communication skills. Requires ability to understand and discuss personal and financial difficulties in confidence. Must have ability to recommend and negotiate payment arrangements. Requires strong computer skills. Requires a demonstrated ability to work successfully in a fast-paced environment. See the UNIFY Difference! At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves. Competitive Compensation and Excellent Benefits Package* Includes: Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance Dependent and Medical Care - Flexible Spending Accounts Vacation, Sick, Personal and Holiday Pay 401(K) Plan with employer match Education reimbursement for approved programs UNIFY banking privileges for you and your family All programs subject to review and change An offer of employment is conditioned upon complying with UNIFY's requirements including, but not limited to, signing a consent to conduct a background investigation. UNIFY is proud to be a drug-free, EOE including disability/vets. For more information on UNIFY, visit us at www.unifyfcu.com Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Strategy/Planning and Information Technology Referrals increase your chances of interviewing at UNIFY Financial Credit Union by 2x Sign in to set job alerts for "Collector" roles. Dividend - Loan Resolution Specialist (Collections)-8 Las Vegas, NV $43,400.00-$71,600.00 2 weeks ago Internal - Collections Representative I - S1 LEAD COLLECTOR/COLLECTIONS REP - Government Department Las Vegas, NV $50,000.00-$65,000.00 2 weeks ago Dividend - Loan Resolution Specialist (Collections)-8 Las Vegas, NV $43,400.00-$71,600.00 2 weeks ago Inbound Collector-Remote (Las Vegas based candidates Only) Internal - Collections Representative I - S1 Collector Customer Service Representative COLLECTOR - GOVERNMENT - Government Department Senior Bankruptcy Specialist - Collections COLLECTOR - GOVERNMENT - Government Department Bilingual Loan Resolution Specialist III(Collections) Las Vegas, NV $43,400.00-$71,600.00 2 weeks ago Bilingual Loan Resolution Specialist III(Collections) Las Vegas, NV $43,400.00-$71,600.00 2 weeks ago Las Vegas, NV $101,200.00-$174,100.00 3 days ago Medical Insurance Collections Specialist PATIENT ACCOUNTS SPECIALIST - Collections Department PATIENT ACCOUNTS SPECIALIST - Collections Department Las Vegas, NV $140,000.00-$150,000.00 1 week ago Las Vegas, NV $70,000.00-$90,000.00 1 week ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.