Patient Care Coordinator

Patient Care Coordinator Apply: RI, Cranston: Full time: Posted 3 Days Ago: R30192Cranston Hearing Center is GROWING and looking for an individual to join their team as a Patient Care Coordinator.The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice. If your career consisted of managing a medical practice, creating a positive experience for patients and personally thriving in a fast-paced rewarding environment then apply now!What You'll Do* Greet and screen patients to determine how we can best support them* Answer questions about services and promotions* Spot potential leads and keep patient flow running smoothly* Manage scheduling, daily office tasks, and financial and administrative duties* Handle insurance verification, inventory, and patient records* Partner with clinic and home office teams to support operations* Assist with marketing efforts, events, outreach, and patient retention activitiesWho Thrives in This Role* Eager learners whose career is centered around working in a medical practice* Strong multi-taskers with solid problem-solving skills* Punctual, reliable professionals* Individuals who genuinely love helping others in the medical industry while running a thriving practiceWhy It's RewardingYou're not just managing an office, you're making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.Job Type:Full Time, 8:30am - 4:30pm. Monday - Friday, No WeekendsLocation: Cranston, RICompensation: Minimum hourly rate of $20.00. Total comp is commensurate with experience and qualifications up to $26+/hr* Monthly Bonus OpportunitiesEssential Duties and Responsibilities:* Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.* Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.* Schedule and confirm appointments and conduct outbound retention calls to patients.* Coordinate provider's schedule and ensure the smooth and efficient flow of patient care while in the office.* Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.* Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.* Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.* Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.* Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.* Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.* Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.* Track marketing calls and inquiries from initial contact through the point of sale* Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.* Training support for other location front office staff, as may be appropriate.Education and Experience Requirements:* A minimum of 10 years of medical office management experience* Experience with front desk in the hearing industry is a plus* High school diploma or equivalent (GED)Required Skills:* Strong computer skills* Experience with word processing and database software.* Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.* Excellent oral and written communication skills.* Basic understanding of accounting procedures and good math aptitude.* Strong customer service orientation.* Excellent organizational skills.* Ability to manage multiple tasks within strict deadlines.* Ability to input and track sales revenues and balance accounts daily and monthly.* Detail oriented.* Front desk medical experience required.Physical Demands:* Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.* Must be able to pick up after an interruption to complete tasks that require focus.* Must be able to lift boxes up to 20 pounds.BenefitsWe offer a competitive and comprehensive benefits package which includes:* 401(k) with matching* Health, dental, and vision insurance* Life insurance -employer paid* Option to purchase additional life insurance - AD&D* Critical Illness* Hospital Indemnity* STD & LTD* Paid time off* Employee discounts Beltone is an equal opportunity employer