Sr Manager, Order Management
egnyteRaleigh, NC
Sr Manager, Order Management
APPLY NOW (opens in a new tab)About the role
Overview:
As Sr Manager, Order Management, you will lead end-to-end order-to-invoice processes and a team of specialists to ensure accurate, timely deployments and ARR reporting. You partner with cross-functional teams (Sales, Product, Legal, Renewals) to optimize data quality in Salesforce, NetSuite, and BillingApp, driving revenue accuracy and customer success. This role blends process design, controls, and mentoring to scale SaaS operations. You will impact how we deploy product launches and maintain strong operational discipline. Together, you’ll shape efficient, policy-compliant order management at Egnyte. Compensation / Benefits Competitive salaries Flexible hours 401(k) with company match HSA with employer contribution Paid parental and adoption leave Remote/hybrid options
Responsibilities:
Oversee post-close to deployment lifecycle and ensure timely, accurate order reviews Own bookings accuracy before billing and provisioning release Flag and manage revenue-impacting terms and non-standard arrangements Maintain accurate Salesforce order data for all transaction types Drive timely, accurate deployments and troubleshoot deployment issues Act as business owner for Salesforce CPQ and Billing integration; write requirements and prioritize backlog Collaborate with cross-functional teams to ensure ARR accuracy and revenue recording per US GAAP Build and maintain process documentation, controls, and KPIs (order cycle time, first-pass order accuracy, etc.) Lead and mentor Order Management specialists; set performance goals and foster collaboration Provide monthly/quarterly reporting for invoicing and management purposes Reconcile data across SFDC/Tableau and BillingApp
Key requirements:
Bachelor in accounting, finance, business management or related field Minimum 4 years in SaaS Order Management operations Proven ability to design processes and systems (requirements, testing, adoption) Strong leadership and team-motivation skills Excellent communication and interpersonal skills Ability to learn Billing Application and use Salesforce, NetSuite effectively Basic knowledge of ASC 606 and revenue accounting applications in daily operations Experience operating under SOX or equivalent controls Strong analytical skills; ability to build metrics in Salesforce and spreadsheets Experience with subscription, usage-based and hybrid pricing models Experience with SaaS provisioning or entitlement management and CPQ/Billing integration Exposure to channel/partner and multi-entity, multi-currency orders Salesforce CPQ or Billing certification a plus Proven track record of leading teams through growth Passion for technology and continuous improvement leadership communication problem-solving Salesforce NetSuite BillingApp
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JOB OVERVIEW
Experience level
Manager
Location
Raleigh, NC
Occupation
General and Operations Managers
Industry
Software Publishers
Posted
today
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