ServiceNow Director - ITSM

Salary: $180-200k + Benefits & BonusHybrid – New York, NY

Overview: We are looking for an experienced Senior Director to lead and transform enterprise-wide IT support and service management functions for a global organisation. This is a senior leadership position focused on delivering scalable, high-quality IT services, driving operational excellence and partnering with technology and business leadership across multiple regions. What will you be doing:

• Lead the global IT service delivery strategy, including Help Desk, Level 1/2 support, infrastructure monitoring and IT service management
• Oversee Incident, Major Incident, Problem, Change and Configuration Management processes
• Drive Service
• Now or similar ITSM platform optimisation, automation, workflow development and reporting
• Lead global transformation initiatives focused on standardisation, scalability, process improvement and operational excellence
• Manage strategic technology vendors, Managed Service Providers, SLAs and performance
• Partner with senior business and technology stakeholders to improve user experience, service reliability and business continuity
• Ensure service delivery aligns with regulatory, risk and governance requirements within a highly regulated environment

Experience: 8+ years’ progressive experience in IT service delivery, infrastructure operations or a similar environment, with 2+ years in a senior leadership position Proven experience leading global IT support/service delivery organisations across multiple regions Strong enterprise ITSM experience with Service NowStrong vendor management, stakeholder engagement and transformation experience For more information about this position, get in contact today!