Service Manager - Metairie, LA

WHAT YOU'LL DO: Lead and manage all service department operations including scheduling, workflow, and throughput Coach, develop, and inspire a team of service advisors, technicians, and support staff Maintain CSI/customer satisfaction scores at or above brand benchmarks Monitor and drive department KPIs including labor hours sold, effective labor rate, and gross profit Oversee warranty administration and ensure compliance with OEM guidelines Resolve escalated customer concerns with professionalism and urgency Collaborate with the Parts department to minimize repair delays and maximize first-time fix rates Recruit, hire, and retain top service talent Manage departmental budgets and report performance metrics to leadership Champion a culture of safety, accountability, and continuous improvement

Required: 3+ years of automotive service management experience, preferably at a luxury or highline franchise Proven track record of hitting or exceeding service department financial targets Strong knowledge of warranty processes and OEM compliance requirements Exceptional communication and client-relations skills Experience using dealer management systems (CDK, Reynolds & Reynolds, or similar) Valid driver's license with a clean driving record

Preferred: Experience with [Brand] or comparable European/luxury brand ASE certification or equivalent technical background Familiarity with highline clientele expectations and service standards

WHAT WE OFFER: Competitive base salary + performance-based bonus Health, dental, and vision insurance 401(k) with employer match Paid time off and holidays Manufacturer training and certification support A professional, well-equipped service facility A team that takes pride in what they do