Technical Account Manager, Billing

Responsibilities include: Providing a gold standard experience to your assigned accounts' key stakeholders Working with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Fostering long-term user relationships that grow loyalty to Stripe and Stripe products Working cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Working closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Leading user-facing meetings both in person and through video chat Collaborating on the continued design of this support offering Creating user-facing content for long-term solutions Partnering closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support Engaging in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders Driving publication of user case studies We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements include: 10+ years of experience in enterprise-level client-facing work Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure. Strong product sense and energized by the challenge of solving difficult user-related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers Proficient in SQL and comfort building complex queries Familiarity using AI coding agents to solve problems Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred qualifications include: Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry